Terms of Service

Product Orders

You can order your subscription to Universul de Retail to:

Payment methods

Subscription (s) can be paid by

  • Bank transfer - based on a proforma invoice
  • Credit Card - Using the Netopia Payments service.

We currently accept any credit or debit card with a MasterCard or Visa

If you choose to pay by credit card, the bank transaction will appear on your account statement noted with “PO-TRADEMEDIA.RO”.

The invoice will be issued within 30 days after the payment is received into our account.


The online access to the Universul de Retail application will be given immediately after the subscription(s) payment is done and confirmed by our bank/online payments provider The necessary login details are the username automatically sent by the system to the customer’s e-mail address and the password filled out by the customer on the subscription form.

All complaints will be forwarded in writing to the publisher at the address simona.dumitrescu@trade.media (you’ll receive a response to your message within 48 hours).

We shall not be kept responsible for wrong service in case of not valid e-mail address provided by the customer on the subscription order form.

Return of products

No reimbursement will be made in case of payments for Universul de Retail application’s access.

Company details


VAT Number: RO 30696894

Commercial Registration Number: J40/10834/2012

Billing address: Str. Aleea Petrachesti nr.6, Mansarda, bl. 2, ap. M3, sector 6, Bucuresti, Romania

Correspondence address: 1-5 G-ral DavidPraporgescu Str., 1st Floor, District 2, Bucharest, 020965, Romania.

For any queries regarding subscription/orders/deliveries/complaints you can get in contact with us using:

  • Telephone: +40 21 315 90 31 (from Monday to Friday, between: 09.00 am – 17.00 pm);
  • E-mail address: simona.dumitrescu@trade.media (you’ll receive a response to your message within 48 hours)